Healdsburg Vacation Rental Policies Reservations Once you make a reservation by phone or email, we will forward a reservation confirmation form and rental agreement to you. You must complete and sign these forms and return them to us along with your initial payment to confirm your reservation. Upon receiving payment in full, we will send a welcome packet that includes travel directions to the vacation home, the lock code to access the house, and information that will make your stay more enjoyable. Payments Acceptable forms of payment are Visa, MasterCard, Discover, PayPal and by check. If paying by credit card, you must complete the credit card authorization section of the reservation confirmation and 50% of the total amount including rental fee, cleaning fee and occupancy tax will be charged to your credit card. If not paying by credit card, a down payment of 50% of the total amount is required to confirm your reservation. The balance is due 60 days before your reservation date. Security Deposit All guests are required to complete the credit card authorization form in lieu of paying a security deposit. Your credit card will be charged for any damage, theft, unauthorized pets, extra cleaning, smoking, exceeding occupancy limits, and any other mentioned policies in the Rental Agreement. Cancellations Cancellations received less than 60 days before check-in will not be refunded unless we able to re-rent the property for the same dates reserved. All cancellations are subject to a $100 cancellation fee. Cleaning Your cleaning fee is intended for cleaning of the home and linens upon your departure and preparing it for the next guests' arrival. There are instructions at the rental home detailing your responsibilities before your departure. Smoking No smoking is allowed inside vacation homes. You will incur additional charges for carpet cleaning and deodorizing if evidence of smoking is found. Pets No pets are permitted in the home or on the premises unless you have reserved a home that lists "Pets Allowed" in the individual property description page. Guests are expected to clean up after their pets. Check-in Check-out Check-in time is 3:00 p.m. Check-out time is 11:00 a.m. Early arrivals and late departure requests will be handled on a case by case basis. Guest Services We provide clean, well-maintained properties for your enjoyment. If problems arise, prompt and professional service is available 24 hours a day, seven days a week when urgency requires. Wine Country Getaways Debra McCann Phone:   707-433-5860 Fax:   707-431-7227 521 Prince Ave., Healdsburg, Ca. 95448 info@getaway2winecountry.com